TrueSay

1. Introduction

Welcome to TrueSay ("we," "our," or "us"). We respect your privacy and are committed to protecting it through this policy. This Privacy Policy explains the types of information we may collect from you or that you may provide when you use the TrueSay app and our practices for collecting, using, maintaining, protecting, and disclosing that information.

By using TrueSay, an AI-powered real-time translation service, you agree that your personal information will be handled as described in this Policy.

2. Information We Collect

We collect information linked to your user account to provide you with a seamless and secure experience. This includes:

a. Information You Provide

• Identifying Information: Your account name and email address.
• Service Usage Data: Logs of translation sessions and audio transcriptions (speech-to-text translations) generated during your use of our real-time translation features.

b. Information Collected Automatically

• Device and Network Information: Device model, operating system, IP address, and unique identifiers (such as Advertising ID or IDFA).
• App Activity: Anonymous analytics on how you use the app features to help us improve our services.
• Geolocation Data: Inferred location via IP address (even if device location services are disabled) to optimize connection quality.

3. How We Use Your Information

We use the data we gather for several core purposes:

• Performing Our Services: To process your real-time translation sessions, provide real-time AI translations (transcriptions), handle billing and subscriptions, and offer customer support.
• Security & Verification: To secure your account, authenticate users, and defend against fraud or abuse of our services (including monitoring network traffic to identify malicious actors and prevent unauthorized usage).
• Internal Research & Improvement: To monitor app performance, debug issues, and develop new and improved AI features.
• Marketing: To send you relevant updates and promotional offers (only with your permission, where required).

4. How We Share Your Information

We do not sell your personal data. However, to provide our core translation functionalities, we must share certain data with trusted third-party partners:

• Real-Time Communication Providers: We may use trusted infrastructure providers to transmit live audio, video, and connection data needed for app-to-web translation sessions.
• AI and Cloud Infrastructure Providers: To deliver real-time translation and call summaries, we securely transmit your data to third-party AI and cloud service providers. Specifically, your voice audio is sent to speech-to-text service providers for conversion, the resulting text is sent to machine translation engines for translation, and generated transcriptions are processed by large language model (LLM) providers to generate call summaries and key takeaways. These providers only process the data to perform these services and do not store it permanently.
• Fraud and Abuse Detection Partners: We may share automated system logs, connection details, and device identifiers with security partners to monitor network traffic, identify malicious actors, and prevent fraud, spam, or other illegal uses of our Services.
• Analytics and Support Platforms: Services like Google Firebase or similar tools to help us understand app usage and resolve technical issues.
• Corporate Transactions: In the event that TrueSay is involved in a merger, acquisition, reorganization, consolidation, sale of assets, or bankruptcy, your personal information, call records, and transcriptions may be transferred or shared as part of the business assets to the acquiring entity.
• Legal Compliance and Enforcement: We may disclose your information, call records, and transcriptions to law enforcement, government officials, or private parties if required to do so by law, subpoena, or if we believe such disclosure is necessary to investigate, prevent, or address potential fraud, illegal activities, or safety threats.

5. Data Retention and Deletion

We store your data securely, linked to your TrueSay account rather than just your device, ensuring you can access your history across multiple devices when logged in.

General Retention

We may retain your general account information for up to three (3) years after you stop using our Services, or as long as necessary for legitimate business or legal purposes.

6. Your Privacy Rights & Choices

Depending on your jurisdiction (such as under the CCPA for California residents or GDPR for EU residents), you may have the right to:

• Request access to the personal data we have collected about you.
• Request correction of inaccurate information.
• Request the deletion of your account and associated personal data.
• Opt-out of promotional communications at any time.

You can manage device permissions (like microphone and notifications) directly through your phone's settings.

Request Identity Verification

To protect your privacy and security, if you submit a request to delete or access your personal data via email (rather than using the self-service deletion tools inside the TrueSay app), we are required to verify your identity before fulfilling the request. You agree that we may require you to verify your ownership of the account by responding to a verification code (OTP) sent to the registered email address associated with your account, and/or by providing reasonable proof of account ownership. If we cannot verify your identity, we may refuse your request.

Do Not Track (DNT) Disclosures

Please note that our systems do not currently recognize or respond to browser-initiated "Do Not Track" (DNT) signals, as there is no industry-wide consensus on DNT standards.

7. Children's Privacy

TrueSay is designed for general audiences who are at least 18 years old. We do not knowingly collect information from children under the age of 18. If you are under 18, please do not use our Services.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your data rights, please contact us at: